Terms & Conditions
Bateman Store – Terms and Conditions
The Bateman Store provides customers with a simple and efficient way to order approved gear. The site address is www.brand-partnersip.com
To provide efficiency, there is no central stock of garments held. Customers are responsible for ordering the correct garments and garments that include logos cannot be returned for incorrect selection of product, size, colour.
All garments supplied must be fit for purpose, in line with the agreed specification and arrive in an undamaged condition.
Garments supplied without embroidered logos can be exchanged within 10 days of delivery on the basis that they have not been worn and are returned in the plastic bag/box that they were delivered in (where supplied). Returns must be authorised prior to return by Bateman’s supply partner (Involution). Please contact firstname.lastname@example.org. The returns carriage charge is the responsibility of the member.
If there are any issues regarding the product delivered then Involution must be notified in writing within 10 days of receiving the goods.
The following are examples that may be relevant for a product being deemed
unsuitable within the first 10 days (when subjected to normal use):
• Broken zips.
• Broken stitching.
• Items received damaged.
• Incorrect product delivered.
The following lists examples of longer term issues (within 6 months of delivery) that
allow a claim to be made on the basis that the product has been used and managed
within normal guidelines:
• Broken zips
• Broken stitching
(PLEASE NOTE: Any claim should be supported with a copy of the order acknowledgment from when the order was placed)
Products cannot be returned if they have been damaged, if there is no obvious fault or due to normal wear and tear.
In the first instance please take a photograph of the fault and email email@example.com along with a description of the issue and details of the order (order number / order acknowledgment). We will deal with each claim in a timely manner and look to replace any items within 7 working days.